General – TRY ICELAND Tours

Where is located your office in Reykjavik and when is it open ?

ToM — Sun, 14 Jun 2015 00:59:36 +0000

Our main office is located in Reykjavik, around 15 min by car from the city center (click here for details). We spend most of our time on the road so if you want to visit us it is better to call us before

Click here to have all the contact details (address, maps, phone number and other)

What is your cancellation & refund policy ?

ToM — Sun, 14 Jun 2015 00:46:15 +0000

Try Iceland Tours reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Delays may occur for unforeseen reasons. Try Iceland Tours cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.

In case of cancellation due to a bad weather it is possible to choose another date or to get a refund.

If you have to cancel your tour, we kindly ask that all cancellations be made as soon as possible in writing (e-mail at info@tryiceland.com for instance). If it is not possible for you to send us your cancellation via email, please contact us by phone.

However, in accordance with business practices within the Icelandic travel industry, we reserve the right to charge cancellation fees as follows:

10% of the price of your tour is non refundable, this percentage reflects our cost of booking & preparing your tour.
Cancellations made more than 48 hours notice prior to departure: 90% refund
Less than 48 hours and more than 24 hours notice prior to departure: 50% refund
Less than 24 hours notice prior to departure: no refund
No-show at pick-up: no refund

What is the number of the participants for a tour ?

ToM — Sun, 14 Jun 2015 00:40:03 +0000

We require a minimum of 2 and a maximum of 6 travelers to operate our regular tours. A small group is a great opportunity to have an amazing and unforgettable experience . We adapt to your every needs to make your holiday in Iceland unique and exciting.

If you are a larger group, do not hesitate to contact us, we can also organize on request something amazing !

If I am travelling solo, can I book a tour or is there always a minimum of 2 people ?

ToM — Sun, 14 Jun 2015 00:39:37 +0000

There is a minimum of 2 people for our trips, we usually run the tours on the guaranteed departure dates.

If you are interested in some tours and are travelling solo we can put you on waiting list and contact you if more people book the tour.

I am a senior. Can some tours be difficult for me ?

ToM — Sun, 14 Jun 2015 00:38:24 +0000

Age doesn’t matter !

You have to feel comfortable so we adapt the tour for each travelers with that in mind. If you have specific trouble, just let us know

It is for sure one of the advantage of tours like we offer. We can personalize each experience and make this moment unforgettable for everybody.

We are a family with children, can they come with us ?

ToM — Sun, 14 Jun 2015 00:37:07 +0000

Of course !

Our tours are open for everybody. We can offer great experience and memories for all the family !

If your child needs a child seats you just have to let us know that at least 48 hours before the departure of the tour.

Can I go on tour with my pet ?

ToM — Sun, 14 Jun 2015 00:36:55 +0000

We love animals – especially Kinga, she loves Cats when Adam prefers Arctic Fox – but unfortunately we are not able to take them on tours with us.

What is your policy on smoking and alcohol ?

ToM — Sun, 14 Jun 2015 00:35:23 +0000

Smoking is prohibited on board of our car. But we will stop frequently during the tour.

Even if we also love to party, alcohol is prohibited for the safety of all travelers. The consumption of alcohol makes you more prone to hypothermia and unpredictable mistakes…